| | Response Percent | Response Count |
|---|
| My institution determines the platform (Mac/PC/Linux) used by students. | | 95.9% | 47 |
| My institution provides loaners when students' computers are being repaired. | | 69.4% | 34 |
| My institution supports parent-purchased hardware used by students. | | 28.6% | 14 |
| My institution purchases/requires extended warranties (3+ years) on student hardware. | | 59.2% | 29 |
| My institution purchases/requires accidental damage coverage on student hardware. | | 59.2% | 29 |
| My institution purchases/requires loss/theft coverage on student hardware. | | 30.6% | 15 |
| Students have admin rights (ability to install software) on hardware. | | 44.9% | 22 |
| We have a school-day helpdesk. | | 71.4% | 35 |
| We have an extended hour helpdesk (evenings and/or weekends). | | 8.2% | 4 |
| We have an online help desk. | | 16.3% | 8 |
| We provide home access support (printing/network). | | 12.2% | 6 |
| Students provide support. | | 18.4% | 9 |
Other (please specify) | 9 |